Terms and conditions

Tuckwell Chase Lottery is promoted by Tuckwell Chase Lottery Limited. It incorporates players who support both Shooting Star Chase, a children’s hospice service, and the Phyllis Tuckwell Hospice, an adult service. A proportion of ticket monies is deducted to pay the expenses of running the lottery and prizes. After this, all profits are split between the Phyllis Tuckwell Hospice and Shooting Star Chase.

Joining Information

On receipt of your subscription payment to join the lottery, Tuckwell Chase Lottery Limited will send you an introductory letter advising you of your lottery membership number along with your unique lottery number. This unique lottery number is generated randomly by our secure membership software during the application process.

Payment

In return for your subscription payment your unique lottery number will be entered into the weekly draw carried out every Friday unless the Friday is a Bank Holiday or there are circumstances that prevent us from doing so. Any changes to draw day will be posted on our website www.tclottery.org.uk. The weekly cost of entry is £1 per lottery number paid in advance and therefore only those members who have at least £1 in credit will go into the draw that week.

Payments can be made by Direct Debit, Standing Order, Cheque, or Credit Card through the Lottery Office. Direct Debits may be set up over the phone, via our website or written mandate. Standing orders may only be set up using a written mandate. Mandates are available on our leaflets, from the office or by downloading them from our website.

If you would like to pay your lottery membership in cash then you can do so to one of the Tuckwell Chase Lottery Collectors should one be available in your area. To find out whether there is a collector in your area please call the Lottery Office on 01252 728411. Alternatively you can pay cash at the Tuckwell Chase Lottery Office, Alexandra Barn, 1 Waverley Lane, Farnham GU9 8BB. The office is open 8.30am to 3.30pm Monday to Thursday and 7.30am to 11.30am on a Friday.

We promise that any credit card details supplied to us for payment will be kept secure and strictly confidential. Under no circumstances do we share this information with any third party.

Tuckwell Chase Lottery cannot accept liability for the loss or delays in any communication sent by post, e-mail or fax, nor for any delays in the banking system.

Subscriptions to the Lottery are not eligible for Gift Aid.

Prizes and Notification

A list of prizes can be found on our lottery leaflets and on our website www.tclottery.org.uk

You will be notified in writing of any prize that you win within one week of the draw. A cheque for your prize amount will be sent with your notification letter.

It is the responsibility of the member to advise us of any change of address so that we can ensure that prizes are sent to the correct address.

Winning numbers can be found on our website and the top three numbers are published in the Farnham Herald. They are also available from the Tuckwell Chase Lottery Office.

Prize Cheques are valid for 6 months from date ofissue.

Entry into draws

Should you at any time wish to confirm that you have been or will be entered into a draw then please contact the Lottery Office Tel No 01252 728411 where we will be happy to help you.

Age Verification

The requirements of the Gambling Act 2005 mean that Tuckwell Chase Lottery Limited has a statutory duty to verify that you are over 16 years of age.
It is an offence for anyone under the age of 16 to participate in a lottery.
Tuckwell Chase Lottery Limited will, where appropriate, carry out checks to verify this requirement.

If a prize winner is found to be under the age of 16 we will refund their money and withhold the prize

Privacy

Tuckwell Chase Lottery Limited promises to protect your personal data and not to misuse or share it. Unless otherwise indicated by yourself we may occasionally send you information to keep you up to date with the work that your contributions are helping to fund.

Self-Exclusion

Members wishing to self- exclude (as defined in the Gambling Act 2005) from the lottery must advise us in writing. Members wishing to use this facility will not be able to re-join the lottery for a minimum of 6 months from the date of exclusion.

Refund Policy

If you wish to cancel your membership you may do so at any time.
Cancellations received after 15.00 on a Thursday may not be actioned until after the following draw.

Refunds will only be made in exceptional circumstances and will be at the discretion of the Lottery Manager.

Complaints

All complaints or disputes will be dealt with in accordance with our policy, a copy of which is available from the Lottery Office.

Right to Amend

Tuckwell Chase Lottery Limited reserves the right to amend or modify these terms and conditions. Amended rules will be published on our website before the changes take effect.

Tuckwell Chase Lottery Limited is a member of both the Hospice Lotteries Association www.hospicelotteries.org.uk and the Lotteries Council www.lotteriescouncil.org.uk . Both organisations make a financial contribution on behalf of their members to Gamcare, an organisation set up with the sole aim of promoting and encouraging responsible gambling. www.gamcare.co.uk

Support can also be found at the Gambleaware website www.gambleaware.co.uk Tuckwell Chase Lottery Limited is licensed by the Gambling Commission under the

Gambling Act 2005. www.gamblingcommission.gov.uk
Tuckwell Chase Lottery Limited is committed to using our lottery to raise vital funds

for Phyllis Tuckwell Hospice and Shooting Star CHASE responsibly.

The Responsible Person is Susan Wade, Lottery Director

Tuckwell CHASE Lottery, Alexandra Barn, 1 Waverley Lane, Farnham GU9 8BB Tel. 01252 728411 or office@tclottery.org.uk