1st Prize: £1,000
|
2nd Prize: £100
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3rd Prize: £50
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20 x £10
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80 x £5

FAQs

We are more than happy to answer any questions you may have, if you cannot find the information below please call us on 01252 728411 or contact us.

About Us

Tuckwell Chase Lottery was established in 1998 and is a joint fundraising venture by Phyllis Tuckwell and Shooting Star Children’s Hospices to provide a regular and sustainable income for local hospice care.

Where does my money go? + -

Tuckwell Chase Lottery raises monies to support local hospice care – Shooting Star Children’s Hospices and Phyllis Tuckwell. After prizes and administration costs are deducted the remaining monies is donated to these two hospices.

How much of each £1 is donated to the hospices? + -

65% of monies raised goes directly to the Hospices, 5% covers the prize fund, 10% covers administration and the remaining 20% is invested to grow the lottery for future income.

We are proud with the support of our members to have donated over £1,105,000 to the Hospices in the past year.

Wouldn't I be better off donating my £1 directly to a hospice? + -

By spending £1 with the lottery every week you get the opportunity to support our local hospices as well as the chance to win many prizes – it’s a win-win situation!

What is my chance of winning? + -

The chances of winning any prize in our weekly lottery is approximately 1 in 470.

The chances of winning the £1000 prize in our weekly lottery is approximately 1 in 48,000.

Draws are carried out using an approved random number generator.

How do your fundraisers work? + -

We use professional fundraisers to recruit new members for the lottery. Some of these fundraisers are door to door fundraisers and some can be found in shopping centres, supermarkets and other suitable venues. They are trained in the work of the hospices as well as gambling regulation. All our fundraisers carry identification.

How can they prove who they are? + -

All our representatives have ID Badges with their name and photo on them, a list can be found here. It will also have the phone number for the lottery office. They also should be wearing hospice branded clothing. If you are in any doubt please call us at the Lottery Office – 01252 728411.

Can I see who they are? + -

Yes – if you go to our fundraiser section in our website you can view a list of our fundraisers in the community. We endeavor to keep this up to date but if you have a query about someone not on that list the please call us – 01252 728411

Are the fundraisers paid? + -

To provide the best service we only use professional fundraisers who are paid to recruit new members.

How can I make a donation? + -

You can donate through our online shop, just choose the amount you would like to donate. Alternatively you can donate by cheque. please send your donation plus a covering letter to Tuckwell Chase Lottery Ltd, Alexandra Barn, 1 Waverley Lane, Farnham GU9 8BB

How is Tuckwell Chase Lottery regulated? + -

Tuckwell Chase Lottery is a licenced society lottery regulated by the Gambling Commission under the 2005 Gambling Act (www.gamblingcommission.gov.uk). Our operating Licence number is 000-004890-N-307054-008.

Playing

Can I play more than one number? + -

Yes that is possible -just add the number of chances you wish on our membership form but please do not buy more than you can afford.

Can I buy single one-off ticket? + -

Single tickets are a great way to play the Tuckwell Chase Lottery!

Tickets are just £1 each. You must purchase your single tickets before 9am on Thursday prior to the draw, otherwise your tickets will be entered into the following week’s draw.

You don’t have to be an existing member to buy single tickets, you will receive an email with your random Lottery number on it, remember to check to see if you have won after Friday’s Draw.

Buy your Single Ticket today.

Can I choose my number? + -

Unfortunately this is not possible. Numbers are randomly selected by our lottery software but hopefully it will select you a lucky one!

How do I check if I've won? + -

The winning results are posted on our website every Friday after the draw. You can also phone the office to ask if you have won.

What do I do if I win a prize? + -

All winning prize cheques are sent out on a Friday so there is no need to claim.

If I win do I have to take part in publicity? + -

There is no requirement to take part in publicity but we would really welcome it if you would!

Membership

How do I become a member? + -

There are various ways you can become a member. You can join through our website, sign up with one of our fundraisers in the community or directly with the Lottery Office – whichever suits you best.

Who can become a Tuckwell Chase Lottery member? + -

Any person over the age of 18 resident in Great Britain can become a member.

What happens when I join? + -

You will be allocated a membership number and your own unique lottery number. It is your lottery number that will be entered into the draw. We will send you a welcome pack detailing your membership and if appropriate the details of your direct debit. You should receive this within 7-10 days. If you have not received it please contact the Lottery Office.

What options do I have for cancelling? + -

We will be sad if you leave but if you wish to cancel your lottery membership you can do so by calling or e-mailing the Lottery Office with your details.

What happens to my membership should I cancel if I pay via a monthly payment? + -

Your lottery number will continue to be entered into the weekly draw as long as you have £1 or more in your account. After that your membership will be cancelled.

Is there anything else I need to do? + -

No – once you have advised us that you wish to cancel your membership we will cancel your direct debit (please note that we cannot cancel Standing Orders – you need to do this with your bank). We would suggest though that you may like to cancel your direct debit with your bank also.

Can I be self excluded? + -

Yes by downloading our Self-Exclusion Form. Please contact us on 01252 728411 for further details.

How can I update my address? + -

You can update your address online if you have an account or alternatively by calling or e-mailing the Lottery office – 01252 728411 or office@tclottery.org.uk.

Payment

What are the different ways to pay? + -

It is possible to pay by Direct Debit, Cheque or Debit Card – which ever suits you best.

If you've chosen Direct Debit? + -

We will set up a direct debit for your membership as instructed by yourself. You can choose whether you would like to pay on the 1st or 15th of the month. Your Direct Debit Guarantee will be included in your Welcome Pack.

Why is my monthly payment £4.34? + -

The reason is that are 52 weeks in the year and when it is divided by 12 months it gives a sum of £4.34. Some months have 4 weeks in them and some 5.

If you pay by cheque or debit card ? + -

The credit you selected to add to your account will used to enter the draw each week. Once the credit is running low we will contact you to see if you would like to add more funds to continue playing the lottery. If you choose not to add more funds to your account you will no longer be entered into our weekly draw.

Can I owe the Lottery money? + -

No. Your account must be in credit for £1 or more to be entered into a draw.

Other

I would like more tickets for the Christmas or Summer Draw, how do I go about this? + -

The Summer and Christmas draws are special draws that run once a year, during this time you are able to buy additional tickets through our online shop, they will then be posted to you. Alternatively you can call the Lottery Office to buy more tickets. See full raffle terms and conditions for more information.

How will my personal data be used? + -

Tuckwell Chase Lottery is committed to ensuring that your privacy is protected and respected. Please refer to our privacy policy on our website for full details.

Over 100 prizes to be won every week!